Payment Terms
Credit/Debit Card Payments
a. You can pay by credit or charge card. We accept all major credit and debit cars including MasterCard, Visa, and Switch. All credit cards are processed using 128bit SSL Security for total security and peace of mind.
b. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer.
c. If the issuer of your payment card refuses to authorise payment to us, we will not confirm acceptance of the order, no contract will be formed, and we will not be liable for any delay or non-delivery. You do not own the goods until we receive payment in full.
Cancellation and Returns policy
a. To cancel the contract you need to send a written cancellation request by post to Hospital Direct International Ltd, Unit 3&4, The Green, Clun, Shropshire, SY7 8LG; or by email: sales@hospitaldirectinternational.co.uk or by fax: 01588 640661
b. Due to the medical nature of our products and the consequent risk of contamination, Hospital Direct can only accept returned goods within seven (7) days, starting from the date of your order, unused, undamaged and in its original packaging.
c. Once the goods have been returned to us in their original packaging and unused, we shall arrange for a full refund (excluding postage) within a maximum period of 30 days from notice of cancellation.
d. Please note that your statutory rights are not affected. This cancellation policy is separate and additional to our returns policy. However, if you do choose to cancel, we would remind you that there is a legal requirement for you to take good care of the goods until you have returned them to us.
Refunds
a. You should arrange for the product(s) to be returned to us with the original receipt and we shall arrange for a full refund (excluding return postage) within a maximum period of 30 days from receipt of the returned goods.
b. If the wrong product has been delivered, or the quantity is incorrect Hospital Direct International may at their sole discretion make up the order to the required quantity, or make a partial refund of the total price paid. Hospital Direct International may require incorrect or excess products to be returned in which case they should be returned in good re-sellable condition and the Customer is responsible for making reasonable efforts to ensure safe return. Hospital Direct International will not collect excess products, these must be returned by the Customer. If Hospital Direct International are at fault in delivering excess unwanted products the postage cost of returning the products may be refunded.
c. Incorrect or damaged goods must be notified to Hospital Direct International within 7 days of receipt. No action to return or dispose of unwanted or damaged goods shall be taken until the Customer has been instructed by Hospital Direct International on what action to take. The Customer has a legal responsibility to keep unwanted goods safely until they have been returned.
Buyer/Seller Terms of payment
a. Subject to any special terms agreed in Writing between the Buyer and the Seller, the Seller shall be entitled to invoice the Buyer for the price of the Goods on or at any time after delivery of the Goods, unless the Goods are to be collected by the Buyer or the Buyer wrongfully fails to take delivery of the Goods, in which event the Seller shall be entitled to invoice the Buyer for the price at any time after the Seller has notified the Buyer that the Goods are ready for collection or (as the case may be) the Seller has tendered delivery of the Goods.
b. If the Parties have agreed that the Buyer is entitled to a period of credit in respect of the price, the Buyer shall pay the price of the Goods within the agreed period of time of the date of the Seller's invoice, notwithstanding that delivery may not have taken place and the property in the Goods has not passed to the Buyer.
c. If the Parties have not agreed that the Buyer is entitled to a period of credit in respect of the price, the Buyer shall pay the price of the Goods on delivery.
d. The time of payment of the price shall be of the essence of the Contract. Receipts for payment will be issued only upon request.
e. If the Buyer fails to make any payment on the due date then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to: cancel the Contract or any other contract between the Seller and the Buyer or suspend any further work for or deliveries to the Buyer under this or any other contract; appropriate any payment made by the Buyer to such of the Goods (or the goods supplied under any other contract between the Buyer and the Seller) as the Seller may think fit (notwithstanding any purported appropriation by the Buyer); be reimbursed fully on an indemnity basis for all fees and disbursements incurred by the Seller's solicitors in connection with the failure of the Buyer to make payment under the Contract.
